Question 1

Do my clients need to create an account?

Accepted Answer

No. You send a link. They click it. They're in. No signup, no app download, no "which password did I use?" moment.

Question 2

Wait, reviewers are really free?

Accepted Answer

Yes. Always. Every plan. Invite 5 clients or 500, your bill stays the same. We charge for your internal team, not the people you're trying to get feedback from.

Question 3

How does Dusken compare to Frame.io or Filestage?

Accepted Answer

Frame.io and Filestage charge per seat. Every client you invite raises your bill. Dusken charges for your team only; reviewers are unlimited and free. We also include version compare, voice-comment transcription, and one-link client access on every plan, including Screen.

Question 4

What file types do you support?

Accepted Answer

Video and image. We handle the common formats (MP4, MOV, WebM, PNG, JPG, WebP, and more). Audio and PDF support are on the roadmap. Tell us if they're a dealbreaker.

Question 5

Can I cancel or get a refund?

Accepted Answer

Yes to both. Cancel any time from your settings: no calls, no forms, one click. If you cancel within 30 days of your first charge, email hello@dusken.io for a full refund. No questions asked.

Question 6

What happens after the 14-day trial?

Accepted Answer

You choose. We don't take a card up front, so nothing charges automatically. When your 14 days are up, pick a plan to keep going, or walk away and owe nothing.

Question 7

How does Dusken actually work?

Accepted Answer

Upload your videos and images into a Folder. Send the link to your client. They leave comments pinned to the exact frame, by text, drawing, or voice. You make the changes, upload the new version, and approve the final one to lock it in.

Question 8

How do reviewers leave feedback?

Accepted Answer

Five ways, all pinned to the exact frame: type a comment, draw on the frame, record a voice comment, record a video reply, or share a screen recording. Whatever's fastest for them in the moment.

Question 9

Can I search through voice and video feedback?

Accepted Answer

Yes. Every voice and video comment is auto-transcribed, so you can search the words and jump straight to the frame they're talking about. No scrubbing a nine-minute voice memo to find the one comment that mattered.

Question 10

What happens when a version is approved?

Accepted Answer

Approving locks a version as the final one. One action, and everyone knows that's the one. No more 'is this the latest?' threads or three files named final_v2_REAL.mp4.

Question 11

Can I get the comments into Premiere or DaVinci Resolve?

Accepted Answer

Yes. Export every comment as timeline markers and drop them straight into Premiere Pro, DaVinci Resolve, or Final Cut Pro. Dusken writes industry-standard EDL and XML, frame-accurate at your sequence's frame rate. Or export to CSV. No retyping timecodes off a review link.

Question 12

Can I compare two versions of a video?

Accepted Answer

Yes. Stack two versions and scrub them together to spot exactly what changed. Five ways to look: Split, Wipe, Overlay, A/B, and Pixel Diff. No more flipping between tabs.

Question 13

Do I need to install an app?

Accepted Answer

No. Dusken runs in the browser on any device. You upload and review from your laptop; clients open the link on whatever they've got. Nothing to download, nothing to update.

Question 14

Where is my data stored? Is it secure?

Accepted Answer

All assets are stored encrypted at rest on AWS infrastructure in the EU. TLS in transit. Share links are unguessable tokens you can revoke any time. Full GDPR data export and deletion on request: email hello@dusken.io.

Question 15

You're in early access. What if it's too rough?

Accepted Answer

We ship fixes fast and you'll watch it improve week by week. But if it's not working for you, email hello@dusken.io within 30 days of your first charge. No questions asked. Full refund, no hoops.

Question 16

What happens when early access ends?

Accepted Answer

Nothing changes for yearly subscribers. Your rate is locked in forever, even as we raise prices for new sign-ups. Monthly subscribers get 60 days' notice before any pricing changes. Reviewers stay free across every plan, permanently.

Question 17

What's a Folder?

Accepted Answer

A Folder is a project space. Throw your videos and images in, invite your client, and collect feedback. Think of it as a shared room where everyone can see the work and talk about it.

Question 18

What does the Master plan cost?

Accepted Answer

Master pricing depends on storage, seats, and SSO/analytics needs. Most studios land between $400–$900/mo. Email hello@dusken.io with rough team size and we'll send a quote within a day.

Question 19

What happens if I go over my storage?

Accepted Answer

We'll email you when you hit 80% and again at 100%. Nothing breaks. You keep uploading and reviewing. You'll have 30 days to upgrade, clear old assets, or move to a higher plan. No surprise charges.

Question 20

How is Dusken different from other review tools?

Accepted Answer

Most review tools charge per seat, including every client who watches a video. That model punishes you for having clients. We flipped it: your team pays, your clients don't. Simple.

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